PROCUREMENT GATEWAY DOCUMENT
Gate 4(a) / 4(b)
TECHNOLOGY ENABLED CARE SERVICES FRAMEWORK LOT 1 AND LOT 2 –RICHMONDSHIRE
GATE |
COMPLETED |
☒ |
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PROJECT OVERVIEW
Master Category: |
Professional |
Contract tier: |
Silver (assessed in retrospect June 23) |
Directorate: |
Community Development |
Service Area: |
Housing |
Report Author(s): |
Rachel Richardson, Sophie Johnson, and John Turnbull |
Assistant Director (AD): |
Andrew Rowe |
Legal Advisor |
N/A |
Contract Period: |
24 + 12 + 12
Initial 2 years 1/10/20 - 30/9/22
1st extension taken 1/10/22 - 30/9/23
2nd and final 12-month extension available to 30/9/24
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Estimated Whole Life Costs (Excluding VAT): |
£281,229 |
Estimated Whole Life Costs (Including VAT): |
£337,475 |
VAT rate: |
20.00% |
Key Decision Required: |
No |
The authority to complete the Contract comprises:
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4.4. of the Officers Delegation Scheme |
Brief Summary of Project:
Original procurement of an installation and upgrade of an analogue Call Monitoring system to Digital. This was done via a provider Consortium Procurement through a Framework. The requirement included the appointment of a contractor to maintain the analogue system prior to the switchover and then the provision of a maintenance, service and repair offer throughout the proposed contract length. The location of the systems is within 7 sheltered housing complexes (incorporating 2 community centres related to housing provision) within the former Richmondshire District Council area.
This Gateway is to authorise the second and final 12-month extension to 30/9/24 to largely maintain and repair the systems installed at the start of the contract, hence the front loading of costs in the contract. Note that this extension has already been put in place via the third-party Procurement provider – see copy email below
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Current Supplier: |
Secureshield Limited |
Contents
GATE 4(a) - CONTRACT EXTENSION / VARIATION
2........... JUSTIFICATION FOR CONTRACT EXTENSION / VARIATION
2.2........ Justification for Extension / Variation
2.3........ Supplier Actions [where relevant]
2.4........ Supplier Performance
2.5........ Risks / Issues of Extension / Variation
2.6........ Legal Implications
3........... GATE 4(a) AUTHORISATION
THIS REPORT MUST BE COMPLETED BY THE CONTRACT MANAGER
Extend the contract until 30.9.2024.
Following the current ongoing restructure of Housing Services, the management of these 7 schemes will move to Landlord Services. We need to ensure we have a robust contract in place that is responsive to NYC’s needs particularly at a time when they may be different managers and officers dealing with this contract. This gives peace of mind and takes away uncertainty for staff including site wardens.
Established systems and procedures are in place. Secureshield know all the 7 sites well.
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1.1. Is the Contract Extension / Variation related to Covid-19? ☐Yes ☒ No
Current Annual Budget: |
£20,388 |
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Estimated Future Annual Cost: |
£19,156 |
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Estimated Whole Life Cost: |
£281,229 (excluding VAT)/ £337,475 (including VAT) |
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Budget / Cost Centre (which will pay for this Contract) |
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Budget Manager: |
Sophie Johnson / John Turnbull |
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Forecast Saving: |
N/A |
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Saving Type: |
N/A |
1.2. Has there been a recent financial assessment of the Supplier?☒Yes ☐ No
FINANCIAL STATUS OF THE SUPPLIER
CompanyWatch Assessment - As of 31 March 2022, the Provider’s H Score is 23 out of 100 – the higher H-Score the healthier the Provider. The company has filed an exemption from full accounts and the accounts filed are not audited. The next accounts for the year to 31/3/23 do not have to be filed until 31/12/23. - POD (Probability of Distress) The POD Score is 11.2% out of 100%. This has been determined by CompanyWatch based on market information and financial details available within 3 years. The Lower the percentage the less risk of distress. - The risk rate is 8 out of 10. This is the risk of failure, the lower the number the lesser the risk. The filed accounts show that the company factor their debts via Aldermore Bank to provide working capital and the bank have a fixed charge over the debts and floating charge over other assets. - The Chart below outlines the comparison to industry average for the Provider. The Provider is operating below the industry average for the market.
- Profit levels for most recent year available have decreased slightly using the CompanyWatch interpretation of the abbreviated accounts, which lack a Profit and Loss statement and thus any detail to provide an explanation.
Companies House shows a change in significant control on 02/06/2023 between 2 individuals with John Gerard Hunter owning between 50 and 75% of the company.
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1.3. LGR (Local Government Reorganisation) IMPACT |
Consideration has been given to other technology related contracts in place within NYC. It is felt that this contract is currently unrelated to the NYC Assistive Technology contract but that the contracts could align in future, and this should be considered when this contract is re-procured after the proposed final extension ends on 30/9/24.
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Contracts can only be extended or varied where permitted by the terms and conditions of contract, and the wording on the Find a Tender Service (FTS) contract notice if the contract resulted from a tender procurement exercise.
Extending a contract is only an option. Officers should use this section to discuss the various options for on-going service delivery (e.g. extend the contract, obtain requirements from another framework, commence a new procurement etc.). Officers should discuss the strengths and weaknesses of each option before concluding upon the recommended course of action.
In respect of the option to extend or vary the contract, Officers should comment upon how the contract is performing. Is the contract performing to expectations? Are Service Level Agreements and Key Performance indicators being met? In addition, Officers should highlight any other business reasons for proceeding with the proposed contract extension / variation. Officers should clearly state the consequences of the extension / variation in terms on cost and service delivery.
This contract is performing really well. Secureshield know the systems in place in the 7 sheltered housing schemes providing reassurance that they can deal with maintenance issues quickly. They have attended maintenance issues within contract timescales and there have been no issues with the quality of work. They are very responsive and attend even if Out of Hours (OOH). They have carried out both minor maintenance and also installed new equipment required.
Secureshield are experts in the equipment used and able to and happy to give advice over the phone. This saves unnecessary call out charges and delays in travel time.
Other contractors have been used as part of different contracts (e.g., conversion of flats) and Secureshield have been used to rectify the work done as the original lacked understanding of the specification.
The contract meets the contract management team’s expectations fully.
Due Diligence |
Please tick as appropriate |
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Yes |
No |
N/A |
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Is the proposed extension / variation outside the scope of the Terms and Conditions? If “Yes”, provide details in section 2.6 |
☐ |
☒ |
☐ |
If a variation, is the proposed change greater than 50% of the original contract value? If “Yes”, provide details in section 2.6. |
☐ |
☐ |
☒ |
Is the supplier performing in line with the contract requirements? (if No, provide details in section 2.4, below) |
☒ |
☐ |
☐ |
If a variation, will the proposed change create a cost pressure on the budget? (i.e. an overspend against the budget allocated within Oracle) |
☐ |
☐ |
☒ |
Does the contract relate to delivery of a Statutory requirement for the Authority? |
☒ |
☐ |
☐ |
Has the contract been varied to ensure GDPR compliance? (where appropriate) |
☐ |
☐ |
☒ |
Please provide details of and reasons for the extension / variation. For example: market forces; currency-based increase; cost pressure within the supply chain; tariffs; import duties; securing supply; National Living Wage etc. If a variation, will it result in an increase or a decrease in price? How it will it impact the delivery of the contract. What evidence has been provided to support the variation? (Evidence should be obtained directly from the Supplier but may be backed up by information from other sources e.g. a Framework Manager). |
The bulk of the lifetime contract value was spent within the first year on the asset and installation cost of replacing analogue systems with digital. The portion of spend on annual maintenance and repair is relatively low. The contract managers believe that the service level being provided by Secureshield is good and a significant improvement on prior provision.
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For a contract variation, outline any supplier actions related to the variation. Where the variation relates to a price increase, detail any mitigating actions the Supplier has considered or taken prior to requesting an increase from the Authority (this could include absorbing increases or taking measures to avoid increases for a period, switching suppliers, implementing efficiency saving measures). |
N/A |
Provide details of the Supplier’s performance against the contract. If the Supplier is not performing in line with the contract, provide details including how this is being managed. |
Secureshield are performing in line with the contract and there are no concerns.
Equipment provided is as required and to specification linking into the current systems already in place.
The provider is considered to go above and beyond by providing additional support by phone which can provide a very quick and free response in comparison with a site visit.
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Detail the overall impact of the extension / variation. · If a variation, will it impact on the level of service available? If so, provide details. · If there is a service reduction what impact will this have? How will it be managed?
Where a variation relates to a price change, outline the impact on available budget. · Does it create a cost pressure? If yes, how will this be addressed? · Are further price changes anticipated during the term? If yes, provide details.
What is the implication if the Authority cannot accept the extension / variation?
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The cost of the extension is estimated at £19k for maintenance and service. This level is variable based on the number of callouts beyond routine maintenance. These are charged at £45 per hour during normal working hours and £65 outside this.
There are concerns that alternate providers are unfamiliar with the current systems and equipment. Getting contractors to tender for works in Richmondshire has been a significant issue over last 2 or 3 years, sometimes with no tenders submitted.
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For contract extensions out of scope of the original contract, or for all contract variations, Legal advice must be sought prior to submitting this Gateway to Procurement Assurance Board.
Will the variation put the Authority at risk of challenge? |
N/A
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If the relevant sign off is given by an email, this should be referenced. For example, the signed box should state “authorised by (name)”. The date box would be the date of that email.
Procurement Assurance Board |
Signed |
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Comments: |
Corporate Director (or delegated Assistant Director) |
Signed |
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Comments: |
Finance (Corporate Director – Strategic Resources or delegated Assistant Director) |
Signed |
Date |
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Comments: |
Assistant Chief Executive (Legal & Democratic Services) where required |
Signed |
Date |
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Comments: |