Decision details

*Re-published: call-in no longer applies* Document Management Centre Technical Support and Software

Decision Maker: Business Support Manager - DMC, Business Support Services

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


To issue a call-off contract through HealthTrust Europe LLC Information Communication Technology Solutions (2019) Framework Agreement to Insight Direct (UK) Ltd for the technical support and maintenance as required for the hardware and software in use in the reconfigured Document Management Centre at County Hall, Northallerton.

Contract period: 1 October 2020 – 30 September 2023.
Contract value: £140,164.58

Reasons for the decision:

*PLEASE NOTE This decision was originally published on or near the date of the decision and so call in no longer applies. It has been re-published as part of the change in committee management system that we use.*

In 2013, the Authority undertook a project to automate its Document Management Centre. This resulted in a complete reconfiguration of the Document Management Centre, and the purchase of new hardware and software to streamline processes. The Authority have an ongoing need for technical support and maintenance with this hardware and software.

The Authority were seeking to formalise a longer term arrangement for this support, and use of the HealthTrust Europe Framework Agreement offered a compliant and effective means to do this.

Alternative options considered:


Publication date: 21/04/2021

Date of decision: 23/07/2020