Decision Maker: Corporate Director of Community Development
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
That amendments to the Housing Complaints
Policy be approved.
Following feedback received from the Housing
Ombudsman and the Tenants Scrutiny Panel, amendments were required
to improve the Housing Complaints Policy.
The only alternative was not to adopt the
changes to policy, which would lead to reduced governance
arrangements for housing complaints which would not be in the
Council’s or general public’s interests.
Publication date: 16/12/2025
Date of decision: 16/12/2025