Issue - meetings
Approval of Customer Service Standards and Policies
Meeting: 21/03/2023 - Executive (Item 207)
207 Approval of Customer Service Standards and Policies PDF 261 KB
Recommendation:
That the Executive approve:
(a) The Corporate Complaints and Compliments Policy
(b) The Unacceptable Complainant Behaviour Policy
Additional documents:
- Appendix 1 NYC Corporate Complaints and Compliments Policy, item 207 PDF 407 KB View as HTML (207/2) 40 KB
- Appendix 2 - NYC Unacceptable Complainant Behaviour Policy, item 207 PDF 370 KB View as HTML (207/3) 30 KB
Minutes:
Considered – A report of the Assistant Chief Executive – Local Engagement, seeking approval of a Corporate Complaints and Compliments Policy and Unacceptable Complainant Behaviour Policy, required for the new North Yorkshire Council.
County Councillor David Chance introduced the report and provided an overview of the changes to each of the policies.
As Members had no questions, it was
Resolved – That the following polies be approved:
(a) The Corporate Complaints and Compliments Policy
(b) The Unacceptable Complainant Behaviour Policy