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Council minutes, agendas and reports

Issue - meetings

Approval of Customer Service Standards and Policies

Meeting: 21/03/2023 - Executive (Item 207)

207 Approval of Customer Service Standards and Policies pdf icon PDF 261 KB

Recommendation:

That the Executive approve:

(a)    The Corporate Complaints and Compliments Policy

(b)    The Unacceptable Complainant Behaviour Policy

 

Additional documents:

Minutes:

Considered – A report of the Assistant Chief Executive – Local Engagement, seeking approval of a Corporate Complaints and Compliments Policy and Unacceptable Complainant Behaviour Policy, required for the new North Yorkshire Council.

 

County Councillor David Chance introduced the report and provided an overview of the changes to each of the policies.

 

As Members had no questions, it was

 

Resolved – That the following polies be approved:

(a) The Corporate Complaints and Compliments Policy

(b) The Unacceptable Complainant Behaviour Policy