Issue - meetings

Recommendation

That Executive approves the North Yorkshire Council Customer Experience Strategy (CXS) 2025 to 2030.

Considered – A report of the Corporate Director Resources seeking approval for the North Yorkshire Council Customer Experience Strategy 2025-2030. 

The Executive Member for Corporate Services, Councillor Heather Phillips, introduced the Strategy which set out how the Council would prioritise the needs of its 600,000 residents and ensure that its services were easy to use.  Technology and digital innovation would be key tools to fulfil the aims of the strategy, whilst ensuring that no-one was excluded through the use of technology.

Resolved

That the North Yorkshire Council Customer Experience Strategy (CXS) 2025 to 2030 be approved.

Reasons for recommendations

Adopting the Customer Experience Strategy would deliver better outcomes for customers, empower staff, and support the Council’s vision for thriving communities.

Alternative options considered

The option of not publishing a Customer Experience Strategy was considered and rejected, as it would risk fragmented service delivery, inconsistent customer experiences, and missed opportunities for improvement, as well as hinder our ability to become a more cost-effective and efficient Council.