Issue details

Customer Experience Strategy

To approve Customer Experience Strategy 2025-29

Decision type: Key

Reason Key: Affect on communities;

Decision status: Recommendations Approved

Notice of proposed decision first published: 19/09/2025

Decision due: 4 Nov 2025 by Executive

Lead member: Executive Member for Corporate Services

Lead director: Corporate Director of Resources

Contact: Margaret Wallace, Assistant Director Customer, Revenue & Benefits Email: margaret.wallace@northyorks.gov.uk Email: margaret.wallace@northyorks.gov.uk.

Consultation process

Reports

Consultees

Councillor Heather Phillips
Cabinet
Management Board
Corporate and Partnerships Overview and Scrutiny

Agenda items

Documents

  • Customer Experience Strategy