Decision details

LGSCO Public Report – Investigation into a Complaint about NYCC

Decision Maker: Executive Member for Children & Families

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


To consider a Public Report from the LGSCO received following a complaint investigation – taking into consideration the findings and recommendations made by the LGSCO.


The findings and recommendations of the Local Government and Social Care Ombudsman Public Report are noted together with the actions developed for further improvement.

Reasons for the decision:

Mrs X complained North Yorkshire County Council (the Council) took too long to issue her son Y’s Education, Health and Care plan (EHC plan). She also complained communication with officers in the Special Educational Needs (SEN) Team was poor and the Educational Psychologist (EP) did not see Y before completing her report.

Alternative options considered:


Publication date: 06/12/2022

Date of decision: 29/11/2022