Decision details

Varying the existing contract for a Service Management System

Decision Maker: Assistant Director - Technology and Change

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


To seek approval to vary the existing contract to incorporate additional licenses in line with the Local Government Reorganisation and creation of a single authority.


Approval to vary the Service Management System contract to purchase 35 more concurrent licences per annum.

Reasons for the decision:

The variation has been agreed by the LGR ICT & Digital work stream. It will allow the Authority along with the seven District and Borough Councils to align their IT services onto a single service management solution ahead of the inauguration of the new single authority on 1 April 2023.

Alternative options considered:


Publication date: 06/12/2022

Date of decision: 05/12/2022

Effective from: 14/12/2022

Accompanying Documents: