Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
To seek approval from Head of Delivery:
Digital Transformation for the procurement of a natural language
Interactive Voice Response (IVR) solution.
Madeline Hoskin, Assistant Director
Technology, has approved the direct award the contract to Opus
Telecoms under the CCS RM3808 Network Services 2 framework for a
Natural Language IVR solution.
The value of the contract is anticipated to be £565,404.88. The contract will be for an initial period of 13 months, with the option to extend for a further 2 x 12 months. The potential maximum term is 37 months (13+12+12).
The Authority requires a new contract for a
natural language IVR for the single golden number that comes into
effect from 01 April 2023 to assist customers get where they need
to be quickly and efficiently with minimal interaction and to avoid
drop outs where possible.
Alternative routes to market, including a
contract variation, have been considered however utilising the
direct award mechanism through the CCS RM3808 Network Solutions 2
framework has been identified as the most appropriate option for
Publication date: 13/02/2023
Date of decision: 10/02/2023