Decision details

Procurement of a new technology enabled care service

Decision Maker: Corporate Director of Health and Adult Services

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


To seek agreement to procure a new technology enabled care service (previously assistive technology)


Approval has been given to launch a procurement for technology enabled care services and to secure a new contract from 1 October 2024.

Reasons for the decision:

Due to work undertaken to explore potential alignment with District and Borough services, along with the need to avoid changes in service delivery occurring on or around North Yorkshire Council vesting day on 1st April 2023, the Executive meeting of January 2023 approved an extension to April 2024. Significant further work was then progressed on developing a new service, however as further complexities and dependencies became apparent it was agreed by HAS Executive on 20th October 2023 to extend the contract for an additional 6 months to September 2024 to allow all work to be fully completed and for a full, compliant procurement to be undertaken.

The proposal is for a short-term, predominately as-is contract of 2+1 years to allow NYC to reach a shared view on the future of TEC services and to develop a future model. This contract will build on the extensive work which has been done since 2018, continuing to promote TEC as a core part of care and support services whilst promoting innovation.

TEC forms an essential part of the HAS offer and the impact of such services will only continue to grow in the future. This proposal will secure the delivery of TEC services through to 2026/27 whilst detailed work can be completed on the wider transformation of services across Directorates.

Alternative options considered:

The alternative would be to allow the contract to end which would result in loss of service for those currently supported and the loss of TEC provision as a means of supporting people with adult social care needs.

Publication date: 14/12/2023

Date of decision: 08/12/2023

Effective from: 22/12/2023

Accompanying Documents: