Decision details

Clinical Service Platform

Decision Maker: Director of Public Health

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


The Director of Public Health has approved a 36-month Direct Contract Award (through G-Cloud 13, cloud hosting, software, and support Agreement ID: RM1557.13) to EMIS Health Care Ltd for the PharmOutcomes system. This decision has been taken in consultation with Corporate Director Health and Adult Services, Assistant Director Resources, Assistant Director Care and Support and Assistant Director Prevention and Service Development.

G-Cloud is a compliant route to market. A thorough evaluation and selection exercise has been undertaken within this framework to choose the supplier that best meets budget and specification requirements.

NYC Public Health currently contracts directly with providers to deliver services. Providers have accounts on the system that they use to report their monthly activity for the services they have signed up to deliver. Monthly claims are generated by PharmOutcomes, which comprise the invoices for the activity of all providers. The claims are automatically sent monthly from PharmOutcomes to NYC finance system.

NYC has a current agreement with the incumbent provider (EMIS Health Care Ltd) which is due to terminate on the 31/05/2024, this has been a long-standing rolling agreement, that has been in place since 2015.

Reasons for the decision:

This is the compliant Route to Market and the current Agreement is expiring on the 31/05/2024. This will also maintain continuity of service provision in the form of an automated invoicing and links to internal payment system to pay providers of public health commissioned services.

Alternative options considered:

Continuing the rolling agreement with the incumbent supplier was rejected on the grounds of procurement compliance. An Open Bid was rejected on the basis of the niche product/service and limited suppliers in the market.

Publication date: 15/05/2024

Date of decision: 11/04/2024