Decision details

To seek approval from the Executive Member for Culture, Arts and Housing to adopt the revised Tenant Involvement Strategy.

Approval has been given to adopt the proposed Tenant Involvement Strategy.

Registered Providers (and which includes North Yorkshire Council) are required by law to meet the expectations set out in the Regulator of Social Housing’s consumer standards (Tenancy Standard). The Transparency, Influence and Accountability Standard sets out how
social landlords must give tenants a wide range of meaningful opportunities to influence and scrutinise their landlord’s strategies, policies and services.

The Tenant Involvement Strategy sets out how we will engage and involve tenants, using their insight to influence and improve services, and to ensure their voice is heard in decisions that affect their home, their safety and their communities.

The strategy has been created with tenants and further amendments were made following a wider tenant consultation exercise. In recognising the importance of tenant participation in decision-making processes, this strategy enhances tenant engagement, improves service
delivery, and builds stronger relationships.

It is a requirement of the Regulator of Social Housing Transparency, Influence and Accountability standard for a Registered provider, "to take tenant’s views into account in their decision making about how landlord services are delivered and communicate how tenant’s views have been considered".

It is also good practice and in line with North Yorkshire Councils own consultation principles to consult on a policy which concerns a significant number of its residents (tenants).

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