Decision Maker: Assistant Director - Technology
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
The purpose of the report is to seek approval
for the procurement of a Customer Forms Platform contract for two
years, with an optional one-year extension, through the Crown
Commercial Service (CCS) Framework RM1557.14 (G-Cloud
14).
Procurement of Granicus Customer Forms
Platform contract for two years, with an optional one-year
extension, through the Crown Commercial Service (CCS) Framework
RM1557.14 (G-Cloud 14).
The current contract for the Customer Forms
Platform is set to expire on 31st March 2025, and without a new
contractual arrangement in place, the Council risks service
disruption, inefficiencies in handling customer interactions, and
potential non-compliance with procurement regulations. The Customer
Forms Platform plays a crucial role in enabling online service
delivery, supporting digital transformation initiatives, and
maintaining effective communication channels between the Council
and residents.
This decision will enable the Council to safeguard essential
digital services, minimise operational risks, and optimise
procurement efficiency, ensuring that residents and service users
continue to receive uninterrupted access to online forms and
self-service functionalities.
N/A
Publication date: 16/05/2025
Date of decision: 27/03/2025
Accompanying Documents: