Decision Maker: Assistant Director - Technology
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
The purpose of the report is to seek approval for the procurement of a Customer Forms Platform contract for two years, with an optional one-year extension, through the Crown Commercial Service (CCS) Framework RM1557.14 (G-Cloud 14).
Procurement of Granicus Customer Forms Platform contract for two years, with an optional one-year extension, through the Crown Commercial Service (CCS) Framework RM1557.14 (G-Cloud 14).
The current contract for the Customer Forms Platform is set to expire on 31st March 2025, and without a new contractual arrangement in place, the Council risks service disruption, inefficiencies in handling customer interactions, and potential non-compliance with procurement regulations. The Customer Forms Platform plays a crucial role in enabling online service delivery, supporting digital transformation initiatives, and maintaining effective communication channels between the Council and residents.
This decision will enable the Council to safeguard essential digital services, minimise operational risks, and optimise procurement efficiency, ensuring that residents and service users continue to receive uninterrupted access to online forms and self-service functionalities.
N/A
Publication date: 16/05/2025
Date of decision: 27/03/2025
Accompanying Documents: