Decision details

To set out the proposed Compensation Policy intended for implementation to manage compensation claims, ensure compliance with legal standards and provide clarity for housing tenants, leaseholders and officers of North Yorkshire Council.

A decision is required regarding the adoption and implementation of the policy.

That the Executive Member approves the adoption of the Compensation Policy, and delegates authority to the Assistant Director of Housing to make minor amendments to the policy as required by changes in regulation or legislation.

The report details that a unified Compensation Policy will ensure fair and consistent handling of claims. It resolves past inconsistencies, aligns with regulations, and incorporates tenant feedback, and supports compliance with the Housing Ombudsman’s Complaint Handling Code and the Regulator of Social Housing’s Consumer Standards. It aims to improve service, reduce risks and support accountability.

Continuing with previous procedures instead of adopting a single Compensation Policy was not recommended, as it would maintain inconsistencies and risk perceptions of unfairness among tenants. Without a unified approach, staff may apply varying standards, undermining trust and increasing reputational and legal risks. A single policy ensures clarity, fairness, and equal treatment for all residents.