Decision details

To set out the proposed Disrepair Policy, intended for implementation to manage disrepair claims, ensure compliance with legal standards and provide clarity for tenants and officers of North Yorkshire Council.

A decision is required regarding the adoption and implementation of the policy.

That the Executive Member approves the adoption of the Disrepair Policy, and delegates authority to the Assistant Director of Housing to make minor amendments to the policy as required by changes in regulation or legislation

The report highlights how the Disrepair Policy enables North Yorkshire Council to meet its legal obligations by managing property maintenance. It promotes early intervention, clearly defines roles and response times, and supports timely resolution. This approach helps prevent issues from escalating into legal disputes, reduces associated costs, and strengthens trust, transparency, and fairness in the Council’s relationship with its tenants.

Continuing with previous procedures instead of adopting a single Disrepair Policy was not recommended, as it would lead to inconsistent service standards, unequal treatment of tenants, and inefficiencies in managing repairs. Without a unified approach, staff may rely on outdated or conflicting processes, causing confusion, delays, and potential risks to service quality and legal compliance. It would also hinder the Council’s ability to ensure accountability, monitor performance, and deliver a fair and transparent service across all areas.