Decision Maker: Corporate Director of Community Development
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
That amendments to the Housing Complaints Policy be approved.
Following feedback received from the Housing Ombudsman, amendments were required to improve the Housing Complaints Policy.
The only alternative was not to adopt the changes to policy, which would lead to reduced governance arrangements for housing complaints which would not be in the Council’s or general public’s interests.
Publication date: 14/04/2026
Date of decision: 10/04/2026