207 Approval of Customer Service Standards and Policies PDF 261 KB
Recommendation:
That the Executive approve:
(a) The Corporate Complaints and Compliments Policy
(b) The Unacceptable Complainant Behaviour Policy
Additional documents:
Minutes:
Considered – A report of the Assistant Chief Executive – Local Engagement, seeking approval of a Corporate Complaints and Compliments Policy and Unacceptable Complainant Behaviour Policy, required for the new North Yorkshire Council.
County Councillor David Chance introduced the report and provided an overview of the changes to each of the policies.
As Members had no questions, it was
Resolved – That the following polies be approved:
(a) The Corporate Complaints and Compliments Policy
(b) The Unacceptable Complainant Behaviour Policy