Issue - meetings
Approval of Customer Service Standards and Policies
Meeting: 21/03/2023 - Executive (Item 207)
207 Approval of Customer Service Standards and Policies 
PDF 261 KB
Recommendation:
That the Executive
approve:
(a)
The Corporate Complaints and Compliments Policy
(b)
The Unacceptable Complainant Behaviour Policy
Additional documents:
- Appendix 1 NYC Corporate Complaints and Compliments Policy, item 207
PDF 407 KB
View as HTML (207/2) 40 KB
- Appendix 2 - NYC Unacceptable Complainant Behaviour Policy, item 207
PDF 370 KB
View as HTML (207/3) 30 KB
Minutes:
Considered – A report of the Assistant Chief Executive – Local
Engagement, seeking approval of a Corporate Complaints and Compliments Policy and
Unacceptable Complainant Behaviour Policy, required for the new North Yorkshire
Council.
County Councillor David Chance introduced the report and provided an
overview of the changes to each of the policies.
As Members had no questions, it was
Resolved – That the following polies be approved:
(a)
The
Corporate Complaints and Compliments Policy
(b) The Unacceptable Complainant Behaviour
Policy