Recommendation:

That the Executive note the content of the Annual Complaints Report.

Considered– A report of the Chief Executive providing an overview of performance in relation to complaints and information on compliments received by the Council during the year 2020/21.

County Councillor David Chance introduced the report and drew attention to the table at paragraph 4.1 of the report showing the number of complaints for 2020/21 and the root causes listed in paragraph 4.2.

Members accepted that with the sheer scale of transactions undertaken, a number of complaints were inevitable, and acknowledged the work undertaken to understand the lessons learnt.

County Councillor David Chance thanked officers for their work on the report, and it was

Resolved- That the report be noted.