Issue - meetings

Recommendation

It is recommended that the Executive receive the report with attention drawn to those areas where a ‘null’ return will be submitted and approve the submission of the information within to the Regulator for Social Housing (RSH) and the Housing Ombudsman as required.

Considered a report of the Corporate Director of Community Development in respect of the annual review of performance, complaint handling and service improvement of North Yorkshire Council’s landlord services.

The Executive Member for Culture, Arts and Housing, Councillor Simon Myers introduced the report noting that it represented an important milestone in the council’s journey as a stockholding local authority.  Although much work had been undertaken to bring the legacy services together, and notably to establish a consistent and clear baseline from which to take management decisions, there remained more to be done to fill the gaps in the data.  Councillor Myers was pleased to note however that the council was now gathering much more data and there was a much better culture of tenant involvement and communications.  The Executive Member paid tribute to the work of the Housing and Leisure Overview and Scrutiny Committee in assisting the council to drive up performance in this respect.  Former Chair of this committee, Councillor Malcolm Taylor responded by acknowledging the detailed scrutiny undertaken by the committee through task and finish groups on different aspects of council housing policy.

Resolved (unanimously) that the Executive receive the report with attention drawn to those areas where a ‘null’ return will be submitted and approve the submission of the information within to the Regulator for Social Housing (RSH) and the Housing Ombudsman as required.

Reasons for recommendations

This report details the end of year position for the landlord services as required under its regulatory requirements, as such the report and its associated appendices should be accepted as a true and accurate statement relating to the service and therefore should be published as required.