662 Annual complaints report including LGSCO complaints PDF 428 KB
Recommendation: That the contents of the report be noted.
Additional documents:
Minutes:
Considered– A report of the Chief Executive providing an overview of performance in relation to complaints and information on compliments received by the Council during the year 2020/21.
County Councillor Greg White introduced the report and drew attention to the Local Government and Social Care Ombudsman annual letter to the Council at appendix 1.
Members noted a reduction in the number of compliments and commendations, thought in part due to be as a result of a reduced number of weddings held at registrars throughout the year.
Resolved- That the report be noted.