Recommendation
That Executive adopts the revised Hackney
Carriage and Private Hire Licensing Policy as detailed in Appendix A, taking
account of updates prompted by Best Practice Guidance along with the
recommendation put forward by the General Licensing and Registration Committee
that all new and replacement hackney carriage vehicles be wheelchair
accessible, zero emission or hybrid electric vehicles, with existing licensed
hackney carriage vehicles retaining ‘grandfather rights’ until they are no
longer fit for purpose.
Minutes:
Considered a report of the Corporate Director Environment which sought approval from the Executive to adopt a revised Hackney Carriage and Private Hire Licensing Policy.
Introducing the report, the Executive Member for Managing our Environment noted the challenge of balancing safety, climate obligations, accessibility needs, and financial pressures on the trade in formulating the revised policy which represented a compromise between different positions.
Six public questions and statements were then presented to the Executive as follows:
Lisa Ridsdale
Imagine a small village in North Yorkshire at 10
p.m. A local resident, elderly or disabled, needs to get to a hospital
appointment, a care visit, or simply home safely. They phone for a taxi—and
there isn’t one available because the driver couldn’t afford the new vehicle
the council now requires. That’s the reality this policy could create.
While the goals of accessibility and reducing
emissions are admirable, this policy is out of touch with rural reality.
Requiring all new or replacement taxis to be either wheelchair accessible,
electric, or hybrid might work in a city—but in North Yorkshire, it is
impractical and potentially devastating. Many villages and small towns lack
reliable electric charging infrastructure, and drivers regularly cover long
distances between communities. Expecting them to run electric vehicles without
sufficient charging points is unsafe and unrealistic.
Then there’s cost. Wheelchair-accessible, hybrid,
or electric vehicles can cost tens of thousands more than standard cars. Most
rural taxi drivers are self-employed, running small businesses with tight
margins. For many, this requirement would be financially impossible, forcing
experienced drivers out of the trade. The consequence? Fewer taxis, longer
waits, and reduced service—directly harming the very people the policy is
intended to help.
Accessibility isn’t one-size-fits-all. Not all
disabled passengers can travel in wheelchairs or use ramped vehicles. Some
require assisted seating or find standard cars easier to enter and exit.
Forcing all new taxis into one of these categories actually reduces flexibility
and choice, undermining the policy’s stated goal of improving access.
Rural operational realities also matter. Long
distances, unpredictable demand, and limited charging options make electric
vehicles impractical for many drivers. Mandating this combination of vehicle
types without supporting infrastructure or financial assistance risks a
significant reduction in service, leaving rural communities stranded.
A better approach is flexible and locally tailored.
A mixed fleet, combined with incentives or phased adoption, can improve
accessibility and environmental outcomes without destroying the rural taxi
trade. Councils elsewhere have achieved these goals successfully without
imposing prohibitive costs.
When I visited the Netherlands and Norway last
year, I saw that many taxi ranks had subsidised electrical charging points
specifically installed for taxis to encourage drivers to move towards these
vehicles. Would this be something North Yorkshire Council would be willing to
consider if it genuinely wishes to encourage drivers? And similarly, in many
European countries, licensed taxi vehicles receive subsidies from the
government to help operators maintain standards and modernise fleets. This
helps bring the taxi sector more in line with other transport sectors such as
buses, rail, and voluntary transport, which receive significant public
subsidies from local councils and government. At present, the taxi trade is
expected to meet these increasing regulatory standards without receiving the
same level of financial support.
In conclusion, while the policy’s intentions are
good, in rural North Yorkshire it would place unrealistic financial and
operational burdens on drivers, reduce service availability, and limit choice
for disabled passengers. I urge the Executive to reconsider and adopt a
practical, flexible approach that supports both the taxi trade and the
communities who rely on it.
Thank you.
Richard Fieldman
As representative of 125 drivers, I am here today
to address you on the proposed change to the vehicle licence suitability, and
to convey our disagreement and total unacceptance of what you are being asked
to approve.
Firstly, I was under the impression that the
changes in the taxi policy was to be put on hold until the government had made
its impending changes on both taxi and private hire national regulations, and
its plans to create national standards throughout, as it would be wasting
everyone’s time and money changing the policy now, only to have to change it
all again once the government had issued its decision on these matters.
I have been working very closely with Andy Burnham,
the Greater Manchester Transport group, and Louise Haigh MP (former transport
minister) on the result of the Baroness Casey report, and having quite a
significant input on the discussions currently taking place on the future
overhaul of the taxi and private hire trade regulations.
The local taxi trade is already on a downward
spiral, with drivers leaving the trade in numbers due to the influx of Uber
drivers, and the constant negative conditions being put on the trade since the
combined authority took place, with almost no new drivers entering it. The new
vehicle recommendations will only result in an even bigger decline, as what is
being proposed are either to expensive or impractical. The trade in the rural
areas of the county are not making the kind of income to afford such vehicles,
and I would challenge the shortage of WAV vehicles that is being sold to you
without solid evidence from an unmet demand survey to prove such a statement.
It is not good enough to just compare us to other regions before making such a
decision that would have a massive impact on local drivers.
Therefore, I would like to request that before this
decision is taken, an unmet demand survey is commissioned at the expense of the
trade, focused entirely on the disabled community and its ease of acquiring a
taxi or private hire vehicle.
The report that is being presented to you for your
approval will not increase the quota of WAV vehicles, it will only achieve a
decline in the
taxi numbers in North Yorkshire, we are being hit
over the head with a big stick, to try and put right the bad decision making
previously by the council, in allowing those that had WAV vehicles to off load
them in favour of a normal car. A decision I warned councillors of at the time,
of what the result would be, and now down the line they are trying to right
that decision by introducing an unacceptable choice of vehicle to the trade in
order to hopefully force them into purchasing a WAV vehicle, which will not
happen.
I would like to remind you that you are under no
obligation to accept this proposal, as many other councils up and down the
country have not, and numerous other councils including York, have seen the
damage this would do to the taxi trade, and have accepted a policy of any
vehicle that is Euro 6 emission standards, and that is what I am asking you to
adopt today.
The vehicle proposal today will put us at a massive
disadvantage to the every increasing Uber numbers in the area, who do not have
such damaging conditions to adhere to, and will eventually be your only choice
going forward. Would you really want that??
It is imperative that solid evidence is achieved before
any decision is made today, otherwise the result could be massive in destroying
the taxi numbers that you currently have, and would be irreversible.
Thank you for listening
Graham Watson (Mr Watson was not present. Athough his statement was not
read out at the meeting it had been circulated to the Executive beforehand)
Due to a pre-arranged estate agent visit, I ask
that this statement be read out on my behalf. I am speaking as a North
Yorkshire Council licensed driver based in Area G, in response to the proposed
policy changes relating to wheelchair accessible vehicles (WAVs), hybrids and
fully electric vehicles (EVs) within the hackney carriage trade.
I find it difficult to understand why the Council
is now reconsidering its policy so soon. At a similar meeting around 16 months
ago, it was suggested this would not progress for a further two years.
Regardless of the reasons for the change in pace, any policy must reflect the
realities of operating across a large, mostly rural area, including
long-distance and airport work.
For the record, I am not opposed to progress, and I
am not opposed to WAVs or hybrids. However, I will not purchase an EV for
hackney carriage use because, for the work I do, they are not currently fit for
purpose.
My Ford Tourneo, first registered on 1 December
2020, has just completed 337,000 miles. That is the level of mileage some of us
in Area G routinely undertake.
Using an example route: James Street, Selby to
Manchester Airport is approximately 160 miles in good conditions. A quoted EV
range may look workable on paper, but real-world operating conditions reduce it
significantly: motorway congestion (M62/M60/M56), winter weather, overnight
road closures and diversions in summer, vehicle weight, and continuous use of
heating/air conditioning, lights, wipers and customer USB charging.
If an EV requires an en-route charging stop, that
is not customer-friendly—particularly on return journeys after long-haul
flights—and it removes me from the road and unable to earn. For many
taxi/private hire drivers doing long-distance work, mandating EVs at this time
would cause genuine hardship through loss of working capacity.
Hybrids can be a good option in the right operating
environment.
The Institute of Motorists (IOM) states that, in
real-world city driving, hybrids can outperform standard internal combustion
engines. The quoted annual average mileage for a hybrid is around 9,300 miles,
with a lifespan of around 200,000 miles. In the taxi world, 200,000 miles can
be roughly four years with proper maintenance.
I spoke to Danny at the Taxi Centre on 10/03/2026.
The cheapest hybrid they have available was £15,995, but it was not North
Yorkshire Council compliant due to its age. Realistically, drivers appear to be
looking at around £23,000 for a three-year-old Toyota Corolla, plus the meter,
MOT, licence plates and other setup costs.
To replace my WAV with the current-spec plug-in
hybrid equivalent, I would be looking at £56,995 for a new basic model, before
the usual costs.
In December 2020, I paid £33,019 for my current
vehicle. I have just renewed my insurance with a current forecourt value of
£13,009. In five years I have covered 337,000 miles. I am on my second engine
and, with proper maintenance, I would hope to achieve a further 100,000 miles
this year.
By comparison, the PHEV option uses a 2.5 litre
petrol engine and delivers around 35 miles on a full electric/hybrid charge.
The fully electric Tourneo is currently around £79,000, with an advertised
maximum range of roughly 350 miles in ideal summer conditions and without air
conditioning.
In the five years I have operated a WAV, I have only
carried a handful of wheelchair passengers—no more than six jobs across roughly
1,560 days. I actively advertise that I am wheelchair friendly, including on
local radio and in local magazines and programmes, but the demand I see in
practice is very limited.
WAVs can also introduce additional background noise
(for example, ramps and securing equipment), which can affect passenger
experience on longer journeys.
A further issue is that many Council taxi ranks are
not suitable for safe WAV operation. I will use Selby (James Street) as an
example. The dropped kerb is located at the top of James Street, which can
force a wheelchair user into the road to access the taxi. This is one of the
busiest roads in Selby, frequently used by through-traffic and HGVs, and the
taxi rank itself is also used for deliveries.
To load safely, a driver typically needs a minimum
of around five metres: approximately three metres to deploy the ramp, around
one metre for the wheelchair itself, and additional working space for the
driver. Five metres is effectively two taxi bays—so if another taxi is parked
directly behind, safe loading becomes very difficult or impossible. I am
willing to demonstrate this if it helps.
I have written to Gareth Bentley asking for a risk
assessment. The response I received indicated there was nothing wrong with the
James Street rank, but I do not believe a proper, on-site risk assessment was
completed. I ask the Council to carry out and publish a formal risk assessment
of WAV loading/unloading at ranks such as James Street, with an on-site review
at busy times.
I also believe that forcing hackney carriage
drivers into unaffordable vehicle choices will further reduce trade in towns
and could open the door to larger app-based operators. If the Council cannot
enforce consistent standards across all licensed vehicles—especially those
licensed elsewhere but operating locally—then any additional burdens placed on
existing local drivers may simply accelerate the decline of the current,
high-quality fleet.
On enforcement, my personal experience is that I
have not seen a North Yorkshire Council licensing or enforcement officer in
Selby for an extended period. The only enforcement officers I recall seeing
recently were from neighbouring authorities. Consistent local enforcement
matters, particularly if policy changes are introduced that increase cost and
complexity for compliant drivers.
In my opinion, North Yorkshire currently has one of
the best fleets of taxis and private hire vehicles in the country. I am
concerned that an overly rapid or unrealistic policy shift—without
infrastructure, exemptions and funding—will damage that fleet and reduce
service provision in towns like Selby. Thank you for considering this
statement.
Jackie Snape, Chief Executive, Disability Action Yorkshire
Chair and councillors, thank you for the
opportunity to speak.
I want to ask you to reconsider whether the option
recommended in this report is the right one for wheelchair users in North
Yorkshire.
This decision is ultimately about whether disabled
residents will have the same practical access to taxi services as everyone
else. At present, North Yorkshire has just one wheelchair accessible hackney
carriage for every 10,250 people. The national rural average is one per 8,150,
and the best performing rural authorities provide one per 2,000 to 3,000
people. That clearly shows wheelchair users here are already significantly
underserved.
The question for councillors today is therefore not
simply about vehicle standards. It is whether this policy will increase the
number of wheelchair accessible taxis in North Yorkshire — or allow the current
shortage to continue.
Given that starting point, councillors may wish to
ask whether the recommended option, which allows new taxis to be licensed as
zero-emission or hybrid vehicles instead of being wheelchair accessible, will
actually improve accessibility
Improving air quality is clearly important, but the
key question is why accessibility and environmental progress are being treated
as competing options rather than priorities that should move forward together.
The council’s own report notes that only 8.5% of
private hire vehicles are wheelchair accessible. That means more than 90% of
the fleet is unavailable to wheelchair users. Councillors may therefore wish to
question whether relying on pre-booking alone is a realistic solution in a
large rural county like North Yorkshire.
The consultation results also raise an important
question. Wheelchair users ranked the option requiring all new taxis to be
wheelchair accessible as their first choice, while the trade ranked it fourth.
Yet the proposed policy adopts the option wheelchair users ranked lowest. If
the people most affected by a policy are asking for stronger accessibility, why
does the recommended option move in the opposite direction?
For many wheelchair users, taxis are not simply a
convenience — they are the only form of independent transport available,
particularly in rural areas where other public transport options are limited.
Without enough accessible vehicles, people face longer waits, fewer spontaneous
journeys, and reduced opportunities to participate fully in everyday life.
The Public Sector Equality Duty requires the
council not only to avoid discrimination but to actively advance equality of
opportunity. With the current shortage of accessible vehicles, we ask councillor to consider whether the
recommended option does enough to meet that duty.
I would therefore ask councillors to reconsider the
recommendation and to look again at a stronger option — such as requiring new
hackney carriage vehicles to be wheelchair accessible.
Because the real test of this policy is simple:
will it leave wheelchair users with better access to taxis than they have today
— or not?
Ian Lawson
The council had the opportunity to address the shortage
of wheelchair taxis (WAVs) back in February 2023. The proposed Licensing Policy
believed that by removing the 7 zones and deregulating the number of licensed
taxis the acknowledged shortage of wheelchair taxis would disappear. That was
wishful thinking as 67 WAVs on 31 March 2023 is now 60 despite an increase of
112 non-WAV taxis. In my opinion, the current proposal to amend the Licensing
Policy will see a significant increase in zero emission taxis like the Toyota
Prius, and little if any increase in the number of WAVs. If I am correct then
NYC will have fallen short of its PSED once again by failing to eliminate the
indirect discrimination imposed on wheelchair users by the taxi trade.
Despite numerous and lengthy documents provided for
the Executive meeting today and only two clear days for us to study them I have
not found any explanation why 1320 PHVs are not to be subject to the same low
and no emissions as are proposed for taxis. Paragraph 6.3.1 in the Report of
the Corporate Director states that “practical and legal reasons rule” it out.
Surely, the Executive and the disabled community deserve to know what these
reasons are, as PHVs using diesel and petrol engines are an attractive 4th
option for taxi drivers when they change their vehicle.
The second issue which is a mystery is why was the
second-place option for both the taxi Trade and Wheelchair Users & Others
not pursued? All new and replacement taxis to be wheelchair accessible until a
certain number are reached would be an outcome demonstrating that the council
is compliant with its PSED. It would also guarantee an increase in the number
of WAVs. Surprisingly, the EIA does not address this decision, so I ask why
not? I believe that the public would find this an anomaly which makes a mockery
of the Consultation process. Giving the taxi trade their first choice which is
the disabled communities last choice is simply wrong.
The raising of the age limits on licensed taxis is
beneficial to the taxi trade enabling them to keep their current taxis for at
least 5 more years. So, the potential increase in WAVs and a cleaner, greener
climate is a number of years away.
Transport related social isolation is very real in
North Yorkshire, even more so for wheelchair users. The review does not
“incentivise the uptake of wheelchair accessible taxis” as advised in the Dept
of Transport Best Practice Guidance 2023 for Licensing authorities. In reality,
it is difficult to understand how the Report, if adopted, will increase the
number of wheelchair taxis.
I ask that the members of the Executive reject this
discriminatory proposal.
I am Diane Roworth, I am the Chair of York Access
Forum, and a disabled person.
I love North Yorkshire – it is just the best place
to live – unless you are a wheelchair user without your own transport.
In consultation with disabled people, York Council
has done a lot of work to increase the number of WA taxis. Disabled people now
have the freedom to leave the confines of their home to work, play, study,
shop, visit relatives, all the sorts of everyday activities non disabled people
take for granted.
We have championed a pro-active approach to
increasing the numbers of WAV – we now have one-third more than in the whole of
North Yorkshire – that’s why I say NY is not such a great place for disabled
people to live. But it could be.
WAVs are one part of the transport jigsaw.
If I want to go out with a friend who is a
wheelchair user, it’s not easy. Neither of us drive because of our impairments,
BUT we can book a wheelchair taxi for the first leg to the Station. Once there,
Passenger Assist will help us onto the train, and off again at the other end.
But then what? Are we going to be able
to get a WAV to take us where we want to go?
It doesn’t matter how accessible the Railway
Station, or the bus or the shop or the museum or the streets are - if a disabled person cannot get a WA taxi,
they cannot complete the first stage of their journey, so the whole journey is
out of reach. How many times must that happen every day?
Taxi drivers AND disabled people will benefit by
increasing WAV across North Yorkshire.
Taxi drivers get more passengers; disabled people
get more opportunities to leave their homes. That’s why BOTH parties put option
2 as their second choice.
The argument about emissions is one side of the
coin – but this will happen anyway – there are more opportunities to buy fuel
efficient vehicles, with less running costs than ever before. WAV’s can be
bought 2nd hand and still meet emissions targets.
So, let’s listen to what disabled people are
saying. You asked them for their priorities, and they told you more WAVs. You specifically consulted them - they were
strong in their feedback, but you have not taken account of their views.
There IS a way out.
You can demonstrate your commitment to improving the sad situation for
disabled people in North Yorkshire, and your duty under the Public Sector
Equality Act by choosing Option 2.
This meets the 2nd choice of the taxi drivers, AND
the 2nd choice of disabled people – a win-win for everyone and a more
accessible North Yorkshire for everyone.
Please think again, don’t imprison disabled people
in their own homes, choose Option 2 as a pro-active way forward.
Reply
The Executive Member, Councillor Richard Foster
replied as follows:
Prior to Local Government Reorganisation (LGR) on 1
April 2023, the Council had 67 wheelchair accessible hackney carriage vehicles
whereas the total is now 60. While this is true, the number of
wheelchair-accessible private hire vehicles has risen significantly—from 29 to
60. Overall, the total number of licensed wheelchair-accessible vehicles has
increased by 25% from 96 to 120 since LGR.
We recognise the continued need for more WAV
hackney carriages because, unlike private hire, there is not always an
opportunity to discuss any accessibility needs at the time of booking a hackney
carriage vehicle. It is for these reasons that the proposed revisions focus
specifically on hackney carriage vehicles. The Council intends to build on the
incentives for WAVs included in the previous policy, which had already
contributed to growth in total WAV numbers. As declared in February 2023, the
Council always intended to consider its position further. Following the
formulation of the Draft Inclusive Service Plan (ISP), the priority is now
clear, and the focus is on increasing WAV hackney carriages to build on the
progress already made.
Paragraphs 1 to 28 of Appendix D to the report
entitled ‘Adoption of an Inclusive Service Plan focused on Hackney Carriage and
Private Hire Licensing’ details the expected outcomes of the proposed policy:
This projects an increase in wheelchair accessible
vehicles after implementation of the proposed policy.
The report also confirms that a review of the
effectiveness of the new policy will commence 12 months from full
implementation, with further research and consultation, to decide whether any
further adjustments are needed.
After consideration of the responses made to the
options which the Council consulted upon, the proposed policy is considered a
more reasonable and proportionate measure to satisfy the Council’s public
sector equality duty and its air quality obligations without imposing
unnecessary regulatory burdens on businesses.
Imposing similar requirements on private hire
vehicles is considered at paragraphs 83 and 84 in the proposed Inclusive
Service Plan and are not considered appropriate:
83. A
hackney carriage vehicle can be hailed by passengers on the roadside, it can
stand on a rank to await the approach of passengers and it can be pre-booked by
telephone. In contrast, private hire vehicles are licensed to perform
pre-booked work only, which must be obtained through a licensed private hire
operator. On that basis, any accessibility needs can be discussed at the time
of booking a private hire vehicle, which will not necessarily be the case for hackney
carriage vehicles. It is perhaps for this reason that 64.5% of all licensing
authorities require all or part of their hackney carriage fleet to be
wheelchair accessible while only 4.8% of licensing authorities require all or a
part of their private hire fleet to be wheelchair accessible.
84. It is
therefore not considered necessary to also apply the WAV/ZEV/HEV requirement to
private hire vehicles at present, particularly in light of the fact that 8.5%
of the private hire vehicles in North Yorkshire are wheelchair accessible under
existing arrangements – slightly above the average of 7.2% across all ‘largely
rural’ areas in England and Wales. However, it is proposed to introduce new
obligations on all private hire operators to identify a passenger’s
accessibility needs prior to taking a booking, to ensure that an appropriate
vehicle is provided.
The Head of Licensing, Gareth Bentley then added:
The prospect of conducting an unmet demand survey was considered shortly
after the decision was made to formulate an Inclusive Service Plan. In
practice, a substantial amount of this work has been carried out. We have
evaluated and monitored the number of wheelchair accessible vehicles (WAVs) in
the area, compared these figures against national data, consulted with taxi
drivers, operators, wheelchair users, disability action groups, and other
stakeholders, and drawn evidence-based conclusions from this work.
By any relevant metric, the number of wheelchair accessible taxis in
North Yorkshire is low - low compared against national averages; low compared
against other rural authorities; low as a proportion of the fleet; and low as a
ratio against population figures.
The one element sometimes included in a standard unmet demand survey
that we have not undertaken is direct rank observations (to measure queue
lengths, waiting times, and vehicle availability at taxi ranks). For WAVs
specifically, such observations would be ineffective and would significantly
underestimate the true demand, for two key reasons:
1. Wheelchair users represent around 2.4% of the population and
therefore conventional rank-based survey methods lack the statistical power to
reliably detect and quantify unmet demand for WAVs.
2. There are only 60 WAV taxis in the entire area at present, so
wheelchair users are already discouraged from attending ranks in North
Yorkshire because they would have little expectation of finding a suitable
vehicle.
On that basis, all of the meaningful and effective components of a
standard unmet demand survey have already been carried out. The evidence in
this respect has been presented in the form of statistical analysis and
stakeholder engagement. It shows that WAV availability in this area is
significantly lower than national averages (even when compared only against
other rural authorities), and wheelchair users experience substantial
difficulty accessing taxi services.
The Corporate Director Environment, Karl Battersby commented further that the Council recognised the concerns expressed and was seeking a proportionate approach that supported both accessibility and environmental objectives. Several elements of the wider report had broad support across the trade. He emphasised that while national regulation would be helpful, current government consultations appeared focused on transferring responsibilities rather than introducing comprehensive national standards. The Council’s view was that licensing powers were best retained locally but supported by clearer national regulation.
Invited to comment further, the public speakers raised further concerns around private hire fare levels for WAVs, that wheelchair users don’t use taxi ranks because they don’t expect to find a WAV, and the need for public subsidy for the taxi trade in similar manner to community transport. Councillor Greg White also addressed the meeting highlighting the risk that further drivers may switch from Hackney to private hire licences.
Members of the Executive then discussed the report. Members appreciated the difficulty in achieving a balance, of trying to encourage more WAVS whilst mitigating the impact on the taxi trade, but welcomed the initiative to arrange a bulk deal supply of WAVs to resell or lease to the trade at cheaper than normal market value, and stressed the importance of reviewing the efficacy of the policy in 12 months.
Resolved (unanimously) that Executive adopts the revised Hackney Carriage and Private Hire Licensing Policy as detailed in Appendix A, taking account of updates prompted by Best Practice Guidance along with the recommendation put forward by the General Licensing and Registration Committee that all new and replacement hackney carriage vehicles be wheelchair accessible, zero emission or hybrid electric vehicles, with existing licensed hackney carriage vehicles retaining ‘grandfather rights’ until they are no longer fit for purpose.
Reasons
The Council has committed to reviewing the Hackney Carriage and Private Hire Licensing Policy with a view to making hackney carriage and private hire services more inclusive and the Council must have regard to the Department for Transport’s Best Practice Guidance. A review of the effectiveness of the new policy will commence 12 months from full implementation to decide whether any further adjustments are needed. The recommendation seeks to increase the number of wheelchair accessible vehicles whilst balancing its impact on the trade.
Supporting documents: