Issue - decisions
Procurement of a Natural Language IVR solution
13/02/2023 - Procurement of a Natural Language IVR solution
Madeline Hoskin, Assistant Director
Technology, has approved the direct award the contract to Opus
Telecoms under the CCS RM3808 Network Services 2 framework for a
Natural Language IVR solution.
The value of the contract is anticipated to be £565,404.88.
The contract will be for an initial period of 13 months, with the
option to extend for a further 2 x 12 months. The potential maximum
term is 37 months (13+12+12).