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Council minutes, agendas and reports

Issue - decisions

Procurement of a Natural Language IVR solution

13/02/2023 - Procurement of a Natural Language IVR solution

Madeline Hoskin, Assistant Director Technology, has approved the direct award the contract to Opus Telecoms under the CCS RM3808 Network Services 2 framework for a Natural Language IVR solution.

The value of the contract is anticipated to be £565,404.88. The contract will be for an initial period of 13 months, with the option to extend for a further 2 x 12 months. The potential maximum term is 37 months (13+12+12).