That the Executive Member Cllr Dadd and the Leader Cllr Les agreed a tender process be undertaken to procure a Customer Relationship Management (CRM) platform solution that meets the needs and requirements of the Council, its citizens and the outcomes identified in the ongoing Customer Transformation Programme (CTP) to utilise our digital and technical solutional across the council. The technical assessment has determined that we need a low-code platform solution, integrated contact centre omni channel provision, and options to seamlessly integrate telephony. This will significantly accelerate our delivery of digital services which will improve the customer experience and maximise our resource.