To present to Executive the annual review of performance, complaint handling and service improvement of North Yorkshire Council’s landlord services.
The report outlines the council’s performance as a landlord in both the Tenant Satisfaction Measures (TSMs) and in compliance with the Housing Ombudsman’s Complaint Handling Code, both of which are now statutory data returns.
Executive are asked to consider the report and approve submission of the information within to the Regulator for Social Housing and the Housing Ombudsman as required.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 22/05/2025
Decision due: 17 Jun 2025 by Executive
Lead member: Executive Member for Culture, Arts & Housing
Lead director: Corporate Director of Community Development
Contact: Victoria Young, Housing Policy and Strategy Officer Email: Victoria.young@northyorks.gov.uk Email: Victoria.young@northyorks.gov.uk.
Consultation process
Quarterly satisfaction survey to a sample of NYC tenants.
Lessons learnt workshop with responsible officers.
Presentation of the report and discussion around the substantive findings at Housing Improvement Board, Tenant Forum and O&S Committee.
Consultees
NYC Tenants
Data owners within Housing Services
Officers responsible for complaint handling
Housing Improvement Board – 22 May 2025
Involved Tenants – Tenant Forum 29 May 2025
Housing and Leisure Overview and Scrutiny Committee – 11 June 2025