The purpose of the report is to recommend the
procurement of continued support and maintenance for the NYC system
and a standardised solution for business centres operated by
NYC.
Procurement of associated Workforce Management system to provide
telephony and agent management information for Customer Service
Centre
The decision required is to procure the preferred options.
Decision type: Key
Reason Key: Expenditure > £500,000;
Decision status: For Determination
Notice of proposed decision first published: 30/09/2025
Decision due: 24 Nov 2025 by Assistant Director - Technology
Lead member: Deputy Leader & Executive Member for Finance & Resources
Lead director: Corporate Director of Resources
Contact: Andrew Lambert, Service Manager, Technology and Change Email: andrew.lambert@northyorks.gov.uk/01609 533354 Email: andrew.lambert@northyorks.gov.uk.
Consultation process
Presentation of options appraisal at the
Solutions Review Board and EAB
Consultees
Solutions Review Board.
Enterprise Architecture Board
Technology Group Specialists