Issue details

Online Health procurement

 

 

Following the sign-off of the Active North Yorkshire Membership and Pricing Review on 3 February 2026, the service is seeking approval to procure a digital online health and classes solution to support the new membership packages.
This procurement will enable communities, particularly those in rural areas who may not be able to access Active North Yorkshire hubs, to have improved and affordable access to health and wellbeing services. The procurement will focus on providing:
•Private GP appointments for members and their households
•Remote physiotherapy sessions
•Access to qualified dieticians
•24/7 mental health support
•On-demand workouts and classes (noting that this element may be delivered through a separate procurement exercise depending on supplier capability)
The procurement will cover the supply of these remote services and ensure integration with Active North Yorkshire’s Leisure Management System, giving customers seamless and enhanced access to health and wellbeing services.
Approval is required to proceed with the procurement and implementation of the digital online health platform.

Decision type: Key

Reason Key: Expenditure/savings > £500,000 & Affects more than one division;

Decision status: For Determination

Notice of proposed decision first published: 18/03/2026

Explanation of anticipated restriction:
Para 3. Information relating to the financial or business affairs of any particular person (including the authority holding that information).

Decision due: 20 Apr 2026 by Corporate Director of Community Development

Lead member: Executive Member for Culture, Arts & Housing

Lead director: Corporate Director of Community Development

Contact: Ben Walker, Commercial Development Manager, Active Leisure NY Email: ben.walker@northyorks.gov.uk Email: Ben.Walker@northyorks.gov.uk.

Consultation process

An RFI exercise has been completed to assess market options and supplier capabilities. Internal consultation has taken place with Public Health, Overview and Scrutiny, Management Board, and the Executive. In addition to internal consultation, ANY customers were engaged through a user survey on memberships. Feedback from all consultation activity has informed the recommended approach.

Consultees

Executive Member
Corporate Director, Community Development
Assistant Director, Culture and Leisure
Assistant Director of Legal Operations
Assistant Director, Resources (Community Development)
Corporate Strategy and Performance lead
Climate Change lead
Director of Public Health

Documents