To seek approval from Head of Delivery:
Digital Transformation for the procurement of a natural language
Interactive Voice Response (IVR) solution.
Decision type: Key
Reason Key: Expenditure > £500,000;
Decision status: Recommendations Approved
Notice of proposed decision first published: 03/02/2023
This decision will be taken under urgency procedures.
Reason for urgency:
The contract starts 27th February 2023 to ensure that the solution is implemented ahead of 01 April 2023, therefore there is an urgency for the contract to be signed prior to that date to ensure that the service is safe and legal ahead of the first day of the new Authority.